Refund Policy for Naqsh-e-Lucknow
Last Updated: February 22, 2026
Website: https://naqshelucknow.com/
Thank you for shopping at Naqsh-e-Lucknow. We strive to provide you with valuable products and services that enrich your experience. Please read this Refund Policy carefully to understand your rights and obligations regarding refunds and returns.
1. Overview
At Naqsh-e-Lucknow, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we may offer a refund or exchange under certain conditions listed below.
2. Eligibility for Refunds
Refunds are provided only for the following situations:
Digital Products: If you purchase digital downloads, courses, subscriptions, or downloadable content that is defective, not as described, or inaccessible due to technical errors on our end.
Physical Products (if any): If applicable, physical items may be eligible for a refund or exchange if they arrive damaged or defective.
Services: Custom services are non-refundable once work has begun unless there is a clear service failure.
To be eligible for a refund:
You must request a refund within 7–14 days from the date of purchase (depending on product type — specify your preference).
You must provide proof of purchase (order number, email, or transaction receipt).
Digital products must not be fully consumed, downloaded, or used if requesting a refund.
3. How to Request a Refund
To request a refund, please contact us at:
📧 Email: support@naqshelucknow.com
📧 Alternate Email: (optional)
📞 Phone: (optional)
In your refund request, include:
Your full name
Order number or transaction ID
Product or service name
Reason for the refund request
Supporting evidence (screenshots, files, etc., if applicable)
4. Review and Approval
Once your refund request is received:
We will review it within 3–5 business days.
We may contact you for additional details.
If approved, we will notify you and process the refund.
5. Refund Method & Timeline
Approved refunds will be issued using your original payment method:
Bank transfer or card refund may take 5–10 business days to reflect.
Digital wallet refunds may be faster, depending on the provider.
6. Partial Refunds
In some cases, we may offer a partial refund or credit (e.g., if the product was partially used).
7. Cancellations
Pre-purchase cancellations: You may cancel an order before delivery or product access has been granted.
Subscription cancellations: Recurring subscriptions can be canceled at any time, but refunds are issued only under specific conditions outlined in this policy.
8. Non-Refundable Items
The following are not eligible for refunds:
Downloadable digital files that have been fully accessed or downloaded.
Customized work that has already been delivered.
Services already rendered and accepted by the customer.
9. Contact Us
If you have questions about this Refund Policy or need assistance, you can reach us:
📍 Website: https://naqshelucknow.com/
📧 Email: support@naqshelucknow.com
